> Voice Flux
> Be Enthusiastic
> Be Empathetic (listen and care about their concerns with words like “wow”, or “oh”, or “i’m sorry you had to go through that”) – then repeat back what you heard and let them know how our lead strategist will help them get that / those issue(s) resolved.
Any question they ask say “great question” or “I’d be happy to help you with that”
Preferably, if it makes sense, repeat back what you heard to them and use their verbiage.
If any of this does not make sense, or is too hard to request this info informally, then please let’s discuss on a better approach.